PLEASEREADTHETERMSOFUSE(“TERMS”)ANDTHEPRIVACYPOLICYOFTHE
DOUBTCONNECT (“PRIVACY POLICY”) WITH RESPECT TO REGISTRATION WITH
DOUBTCONNECT AND THE USE OF THE APPLICATION, WEBSITE (“WEBSITE”),
AND SERVICES CAREFULLY BEFORE USING SAID APPLICATION, WEBSITE OR
SERVICES.IN THE EVENT OF ANY DISCREPANCY BETWEEN THE TERMS AND ANY
OTHERPOLICIESWITHRESPECTTOTHEAPPLICATIONORWEBSITEORSERVICES,
THEPROVISIONSOFTHETERMSSHALLPREVAIL.
PRIVACYPOLICY
DOUBTCONNECT EDTECH PVT. LTD., INCORPORATED IN INDIA IS ANEDTECH
REAL TIME DOUBT SOLVING AND LEARNING PLATFORM. DOUBTCONNECT
EDTECH PVT. LTD. (“DOUBTCONNECT”) AND ITSAFFILIATES(COLLECTIVELY
“WE” OR “US” OR “OUR”) ARE COMMITTED TOPROTECTINGPRIVACYOFTHE
WEBSITEUSER(COLLECTIVELY“YOU”OR“YOUR”).
THIS PRIVACY POLICY DESCRIBES OUR PRACTICES REGARDING THE
PERSONAL INFORMATION THAT MAY BE COLLECTED FROM USERS OF THE
DOUBTCONNECTWEBSITETODELIVEROURSERVICES(THE“SERVICES”).
BY SUBMITTING PERSONAL INFORMATION THROUGH OUR SERVICES, YOU
EXPRESSLY CONSENT TO THE PROCESSING OF YOUR PERSONAL
INFORMATION GLOBALLY IN ACCORDANCE WITHTHISPRIVACYPOLICY.THE
INFORMATION WILL NOT BE USED FORANYTHINGEXCEPTASDESCRIBEDIN
THIS PRIVACY POLICY. THE TERMS USED INTHISPRIVACYPOLICYHAVETHE
SAMEMEANINGSASINOURTERMSANDCONDITIONS,WHICHISACCESSIBLE
ATTHEPORTALUNLESSOTHERWISEDEFINEDINTHISPRIVACYPOLICY.
ADDITIONALLY, THIS PRIVACY POLICY ALSO SETS FORTH THE STEPS THAT
USERS OF THE DOUBTCONNECT WEBSITE CAN TAKE TO ACCESS THIS
INFORMATION AND TO REQUEST ITS CORRECTION OR DELETION TO THE
EXTENTREQUIREDBYAPPLICABLELAW.
1. HOWDOWEUSEYOURINFORMATION?
i. RESPONDTODOUBTSORREQUESTSSUBMITTEDBYYOU;
ii. ADMINISTER OR OTHERWISE CARRY OUT OUR OBLIGATIONS IN
RELATIONTOANYAGREEMENTWITHOURBUSINESSPARTNERS;
iii. ANTICIPATE AND RESOLVE PROBLEMS WITH ANY SERVICES
SUPPLIEDTOYOU;
iv. WHILEPLACINGANORDERONLYTOPROVIDESERVICETOTHAT
ORDER. INFORMATION IS NOT SHARED WITH OUTSIDE PARTIES
EXCEPTTOTHEEXTENTNECESSARYTOPROVIDETHESERVICE;
v. TO SEND YOU INFORMATION ABOUT SPECIAL PROMOTIONS OR
OFFERS. WE MIGHT ALSO TELL YOU ABOUT NEW FEATURES OR
SERVICES. THESE MIGHT INCLUDE OFFERS OR SERVICES FROM
OUR BUSINESS PARTNERS (SUCH AS COLLEGES, UNIVERSITIES
ETC.) OR THIRD PARTIES (SUCH AS BUSINESS ASSOCIATES,
MARKETING PARTNERS AND OTHER SERVICE PROVIDERS ETC.),
WITH WHOM DOUBTCONNECT HAS AN ONGOING BUSINESS
RELATIONSHIP;
vi. TO IMPROVE DOUBTCONNECT’S WEBSITE AND OFFERED
SERVICESBYCOMBININGTHEINFORMATIONPROVIDEDBYYOU
ALONG WITH THE INFORMATION PROVIDEDBYTHEAFFILIATED
BUSINESSPARTNERS;
vii. TOSENDNOTICES,COMMUNICATIONS,OFFERALERTSRELEVANT
TOTHEUSEOFTHESERVICESOFFEREDONDOUBTCONNECT;
viii. TO OBSERVE WEBSITE TRENDS AND CUSTOMER INTERESTS. TO
ANALYSE TRENDS, TO CONDUCT RESEARCH, TO ADMINISTER
THE APPLICATION/SERVICES, TO LEARN ABOUT EACH USER’S
LEARNING PATTERNS AND MOVEMENTS AROUND THE
APPLICATION/ SERVICES AND TO GATHER DEMOGRAPHIC
INFORMATION AND USAGE BEHAVIOUR ABOUT THE USER BASE
AS A WHOLE. AGGREGATED AND INDIVIDUAL, ANONYMIZED
AND NON-ANONYMIZED DATA MAY PERIODICALLY BE
TRANSMITTED TO EXTERNAL SERVICE PROVIDERS TO HELP US
IMPROVETHEAPPLICATIONANDSERVICES;
ix. THE DOUBTCONNECT MAY USE THE INDIVIDUAL DATA AND
BEHAVIOUR PATTERNS COMBINED WITH PERSONAL
INFORMATIONTOPROVIDEYOUWITHPERSONALIZEDCONTENT,
AND BETTER YOUR LEARNING OBJECTIVES/EXPERIENCE. THIRD
PARTIES PROVIDE CERTAIN SERVICES WHICH WE MAY USE TO
ANALYSE THE DATA AND INFORMATION YOU PROVIDE TO
PERSONALIZE, DRIVE INSIGHTS AND HELP IT BETTER YOUR
EXPERIENCEORREACHOUTTOYOUWITHMOREVALUE-ADDED
APPLICATIONS,INFORMATIONANDSERVICES;
x. ASOTHERWISEPROVIDEDINTHISPRIVACYPOLICY.
2. HOWWEPROTECTYOURINFORMATION
DOUBTCONNECT ADOPTS APPROPRIATE DATA COLLECTION, STORAGE
AND PROCESSING PRACTICES AND SECURITY MEASURES TO PROTECT
AGAINST UNAUTHORIZED ACCESS, ALTERATION, DISCLOSURE OR
DESTRUCTION OF YOUR PERSONAL INFORMATION, USERNAME,
PASSWORD, TRANSACTION INFORMATION AND DATA STORED ON ITS
SITE.
DOUBTCONNECT VALUES YOUR TRUST IN PROVIDING IT YOUR
PERSONAL INFORMATION, AND THUS STRIVING TO USE
COMMERCIALLY ACCEPTABLE MEANS OF PROTECTING IT. BUT
REMEMBERTHATNOMETHODOFTRANSMISSIONOVERTHEINTERNET,
ORMETHODOFELECTRONICSTORAGEIS100%SECUREANDRELIABLE,
ANDCANNOTGUARANTEEITSABSOLUTESECURITY.
2. USERPROVIDEDINFORMATION
THE WEBSITE OR SERVICES OBTAINSTHEINFORMATIONYOUPROVIDE
WHEN YOU DOWNLOAD AND REGISTER FOR THE APPLICATION OR
SERVICES. THE SAID INFORMATION COLLECTED FROM THE USERS
COULD BE CATEGORIZED AS “PERSONAL INFORMATION”, “SENSITIVE
PERSONAL INFORMATION” AND “ASSOCIATED INFORMATION”.
PERSONAL INFORMATION, SENSITIVE PERSONAL INFORMATION AND
ASSOCIATED INFORMATION (EACH AS INDIVIDUALLYDEFINED UNDER
THE INFORMATION TECHNOLOGY (REASONABLESECURITYPRACTICES
AND PROCEDURES AND SENSITIVEPERSONALDATAORINFORMATION)
RULES, 2011 (THE “DATA PROTECTIONRULES”) SHALL COLLECTIVELY
BE REFERRED TO AS 'INFORMATION' IN THIS POLICY. WHEN YOU
REGISTERWITHUS,YOUGENERALLYPROVIDE:
i. YOURNAME, AGE,EMAILADDRESS,LOCATION,PHONENUMBER,
PASSWORDANDUSER’SEDUCATIONALINTERESTS;
ii. TRANSACTION-RELATED INFORMATION, SUCH AS WHEN YOU
MAKEPURCHASES,RESPONDTOANYOFFERS,ORDOWNLOADOR
USEAPPLICATIONSFROMUS;
iii. INFORMATION YOU PROVIDE US WHEN YOU CONTACT US FOR
HELP;
iv. INFORMATION YOUENTER INTO OUR SYSTEM WHEN USING THE
APPLICATION/SERVICES, SUCH AS WHILE TAKING DOUBT
SESSIONS.
1. HOWLONGDOESDOUBTCONNECTRETAINUSERDATA?
CURRENTLY, DOUBTCONNECT RETAINS USER DATA WHILE AN
ACCOUNTISACTIVEANDFORATLEAST3YEARS,AFTERWARDS.ITMAY
ALTER THIS PRACTICE ACCORDING TO LEGAL AND BUSINESS
REQUIREMENTS. FOR EXAMPLE, IT MAY LENGTHEN THE RETENTION
PERIOD FOR SOME DATA IF NEEDED TO COMPLY WITH LAW OR
VOLUNTARY CODES OF CONDUCT. UNLESSOTHERWISEPROHIBITED,IT
MAY SHORTEN THE RETENTION PERIOD FOR SOME TYPES OFDATA IF
NEEDEDTOFREEUPSTORAGESPACE.
2. THIRD-PARTYSERVICES/WEBSITES
USERS MAY FIND ADVERTISINGOROTHERCONTENTONOURWEBSITE
THAT LINKS TO THE WEBSITES AND SERVICES OF OUR PARTNERS,
SUPPLIERS, ADVERTISERS, SPONSORS, LICENSORS AND OTHER THIRD
PARTIES. WE DO NOT CONTROLTHECONTENTORLINKSTHATAPPEAR
ON THESE WEBSITES AND ARENOTRESPONSIBLEFORTHEPRACTICES
EMPLOYED BY WEBSITES LINKED TO OR FROM OUR WEBSITE. IN
ADDITION,THESEWEBSITESORSERVICES,INCLUDINGTHEIRCONTENT
AND LINKS, MAY BE CONSTANTLY CHANGING. THESE SITES AND
SERVICES MAY HAVE THEIR OWN PRIVACY POLICIES AND CUSTOMER
SERVICE POLICIES. BROWSING AND INTERACTION ON ANY OTHER
WEBSITE,INCLUDINGWEBSITESWHICHHAVEALINKTOOURWEBSITE,
ISSUBJECTTOTHATWEBSITE'SOWNTERMSANDPOLICIES.
3. DATACOLLECTEDVIATECHNOLOGY
DOUBTCONNECT’SWEBSITEMAYINCLUDECOOKIES,PIXELTAGS,WEB
BEACONS, AND OTHER TECHNOLOGIES. THESE TECHNOLOGIES HELPS
TO PROVIDE, IMPROVE AND PROTECT THE WEBSITE, SUCH AS BY
PERSONALIZING CONTENT, TAILORING AND MEASURINGADVERTISING
CAMPAIGNS, AND PROVIDING A SAFER EXPERIENCE. WE MAY USE
THESE TECHNOLOGIES TO RECOGNIZE YOU AS A VISITOR, VERIFY
YOUR ACCOUNT, STORE YOUR PREFERENCES AND SETTINGS,
CUSTOMIZE CONTENT AND ADVERTISING, MEASURE PROMOTIONAL
AND ADVERTISING EFFECTIVENESS, ASSESS AND ANALYSE WHICH
AREAS OF THE DOUBTCONNECT’S WEBSITE YOU VISIT AND USE, AND
GATHER STATISTICS ON THE NUMBER OF VISITORS AND THEIR USAGE
PATTERNS. WE MAY ALSO USE THESE TECHNOLOGIES TO DISPLAY
DOUBTCONNECT ADVERTISEMENTS WHEN YOU VISIT THIRD PARTY
WEBSITESWITHWHICHWEHAVEMARKETINGRELATIONSHIPS.
COOKIES OR OTHER TECHNOLOGIES MAY BE PLACED ON
DOUBTCONNECT’S WEBSITE BY THIRD PARTY SERVICE PROVIDERS
WHO PERFORM SOME OF THESE FUNCTIONS FOR US. YOUR WEB
BROWSER MAY ALLOW YOU TO BLOCK CERTAIN COOKIES AND
TECHNOLOGIES, OR TOINDICATE WHEN A COOKIE IS BEING SET BY A
WEBSITE. CONSULT THE HELP OR SUPPORT SECTION OF YOUR WEB
BROWSERTOLEARNMOREABOUTYOUROPTIONS.PLEASENOTETHAT
IF YOU DISABLE OR BLOCK COOKIES OR OTHER TECHNOLOGIES, THE
WEBSITE MAY NOT FUNCTION PROPERLY. SOMEWEBBROWSERSHAVE
A “DO NOT TRACK” FEATURE. THIS FEATURE LETS YOU INFORM
WEBSITESYOUVISITTHATYOUDONOTWANTTOHAVEYOURONLINE
ACTIVITYTRACKED.
4. LOGINFORMATION
DOUBTCONNECT MAY ALSO AUTOMATICALLY GATHER SERVER LOG
FILE INFORMATION, INCLUDING YOURINTERNETPROTOCOLADDRESS,
BROWSER TYPE, REFERRING/EXIT PAGES AND OPERATING SYSTEM. IN
ADDITIONTOTHEOTHERUSESDESCRIBEDINTHISPRIVACYPOLICY.
5. AGEOFCONSENT
THESE SERVICES DO NOT ADDRESS ANYONE UNDER THE AGE OF 13.
DOUBTCONNECT DOES NOT KNOWINGLY COLLECT PERSONALLY
IDENTIFIABLE INFORMATION FROM CHILDREN UNDER 13.INTHECASE
IT’S DISCOVERED THAT A CHILD UNDER 13 HAS PROVIDED HIS/HER
PERSONAL INFORMATION, WE IMMEDIATELY DELETE THIS FROM
DOUBTCONNECT’SSERVERS.IFYOUAREAPARENTORGUARDIANAND
YOU ARE AWARE THAT YOUR CHILD HAS PROVIDED DOUBTCONNECT
WITH THE PERSONAL INFORMATION, PLEASE CONTACT
DOUBTCONNECTSOTHATNECESSARYACTIONSCANBETAKEN.
6. DISCLOSURE
DOUBTCONNECTMAYSHAREANYOFTHEINFORMATIONDESCRIBEDIN
THIS PRIVACY POLICY (INCLUDING THE PERSONAL DATAYOUSUBMIT,
THE DATA COLLECTED BY DOUBTCONNECT WHEN YOU USE ITS
SERVICES, THE INFORMATION RECEIVED FROM THIRD PARTIES, AND
THE INFORMATION GATHERED THROUGH COOKIES, WEB BEACONS,
FLASHCOOKIESOROTHERTECHNOLOGIES):
i. WITH SERVICE PROVIDERS WHO HOST DOUBTCONNECT’S
WEBSITES OR PROVIDE EMAIL SERVICES ON DOUBTCONNECT’S
BEHALF AND DO NOT HAVE AN INDEPENDENT USE OF THE
INFORMATION DISCLOSE TO THEM, AND HAVE AGREED TO
ADHERETOTHERULESSETFORTHINTHISPOLICY;
ii. IN CONNECTION WITH ANY LAWSUIT OR PROCEEDING, OR IN
RESPONSE TO LEGALLY VALID REQUESTS OR DEMANDS FROM
COURTS, LAW ENFORCEMENT, REGULATORS AND OTHER
GOVERNMENT AGENCIES. FURTHERMORE, DOUBTCONNECT MAY
DISCLOSE ANY OF THE AFOREMENTIONED INFORMATION, IF IT
BELIEVES IN GOOD FAITH THAT DISCLOSURE IS NECESSARY TO
PROTECTYOURRIGHTS,PROTECTYOURSAFETYORTHESAFETY
OFOTHERS,ORINVESTIGATEFRAUDULENTACTIVITIES;
iii. TO PROTECT AGAINST IMMINENT HARM TO THE RIGHTS,
PROPERTY OR SAFETY OF THE WEBSITE OR ITS USERS OR THE
PUBLICASREQUIREDORPERMITTEDBYLAW;
iv. WITHTHIRDPARTIESINRELATIONWITHAPLANNEDORACTUAL
MERGER,ACQUISITION,ORANYFORMOFSALEOFSOMEORALL
OFDOUBTCONNECT’SASSETS;
v. WITH THIRD PARTY SERVICE PROVIDERS IN ORDER TO
PERSONALIZE THE WEBSITE AND SERVICES FOR A BETTERUSER
EXPERIENCE AND TO PERFORM BEHAVIOURAL ANALYSIS;
HOWEVER, THESE THIRD PARTIES DO NOT HAVE ANY
INDEPENDENT RIGHT TO SHARE THIS INFORMATION. THE
DOUBTCONNECT DOES NOT SELL, TRADE OR RENT YOUR
INFORMATION TO ANY THIRD PARTY UNLESS, WE HAVE BEEN
EXPRESSLY AUTHORIZED BY YOU EITHER IN WRITING OR
ELECTRONICALLYTODOSO.THEDOUBTCONNECTMAYATTIMES
PROVIDE AGGREGATE STATISTICS ABOUT ITS CUSTOMERS,
TRAFFIC PATTERNS, AND RELATED WEBSITE INFORMATION TO
REPUTABLETHIRDPARTIES,HOWEVERTHISINFORMATIONWHEN
DISCLOSED WILL BE IN AN AGGREGATE FORM AND DOES NOT
CONTAIN ANY OF YOUR PERSONALLY IDENTIFIABLE
INFORMATION.
10. CHANGESTOTHISPRIVACYPOLICY
DOUBTCONNECTMAYUPDATEITSPRIVACYPOLICYFROMTIMETO
TIME.THUS,YOUAREADVISEDTOREVIEWTHISPAGEPERIODICALLY
FORANYCHANGES.DOUBTCONNECTWILLNOTIFYYOUOFANY
CHANGESBYPOSTINGTHENEWPRIVACYPOLICYONTHISPAGE.THESE
CHANGESAREEFFECTIVEIMMEDIATELYAFTERTHEYAREPOSTEDON
THISPAGE.
CONTACTINGUS
IFTHEREAREANYQUESTIONSREGARDINGTHISPRIVACYPOLICY,YOU
MAYCONTACTUSUSINGTHEINFORMATIONBELOW.
CIBA,6THFLOOR,AGNELTECHNICALCOMPLEX,
SECTOR9A,NAVIMUMBAI,MAHARASHTRA400703